Month: August 2012

Updated Pinewood iPad app designed to improve customer experience

Manufacturers and franchise dealers could be set to embrace online channels for aftersales as a means to increase both sales and brand awareness.

Introduced last August, the iPad app allows dealers to access key customer information stored on their Pinewood Pinnacle dealer management system without having to sit down at a desktop PC or laptop, creating a new level of freedom.

The new version improves the way in which the app handles the customer greeting and check-in process at a dealership, creating a much stronger impression during each visit.

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New single screen view gives dealers snapshot of their entire workshop

A new single screen view has been added to Pinewood’s Pinnacle dealer management software enabling dealers to see a real-time snapshot of progress across their entire workshop

The Job Status Report provides workshop managers with a traffic light based visual of the status of all the vehicles and service and repair jobs currently underway.

Provided free of charge, the report then allows workshop managers to drill down to a wide range of job, customer or vehicle related information, freeing up service advisor time.

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