Month: November 2017

Aftersales checklists boost flexibility for technicians

Pinewood Technologies has released its latest aftersales feature – customisable aftersales checklists – now available to all Pinewood DMS users.

Dealers can now create custom checklists for various aftersales processes, streamlining operations and moving closer towards a paperless process. This is in contrast to other systems that often restrict dealers to using a single generic checklist.

“With new features added every few weeks, we continue a 15-year tradition of providing free updates for our customers”, says Neville Briggs, UK Managing Director. “This update provides a practical and incredibly flexible solution for many types of checks and is another example of our commitment to continuous innovation.”

Appling a bespoke checklist is useful in many scenarios – from differentiating between vehicle types (cars, motorcycles, trucks, and trailers), to ensuring the right technical checks are carried out (VHCs, manufacturer service checklists), to preparing a vehicle for sale (e.g. PDIs, manufacturer approved-used, or using the dealer’s own used checklist). These are all accessible for technicians on the move in Pinewood’s Tech+ app, maximising convenience and efficiency. There’s no need for printing, handwriting, and scanning.

Briggs explains –

“Apart from more obvious uses, such as multi-brand dealers using specific manufacturer checklists for servicing, it’s also possible to link checklists to templates. These are totally customisable – for example, you could have a lighting checklist within a template for emergency service vehicles, or a cranes checklist within a construction vehicles template. Trying to achieve this with a single generic checklist would be cumbersome at best.”

This enables technicians to do a more thorough, consistent job. Briggs explains –

“Dealer profitability is at the heart of everything we do. By managing checklist content for different types of checks, technicians can generate upsell opportunities, and as result are able to boost workshop revenue.”

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