Month: November 2017

Pinewood enhances aftersales checklists in Pinnacle DMS

Pinewood Technologies PLC have released their latest aftersales feature, now available to all Pinnacle DMS users.

Dealers can now create a variety of custom checklists for aftersales processes, to streamline operations and move closer towards a paperless process. This is in contrast to other systems that may restrict dealers to using a single generic checklist.

“With new features added every few weeks, we continue a 15-year tradition of providing free updates for our customers”, says Neville Briggs, UK Managing Director. “This update provides a practical and incredibly flexible solution for many types of checks and is another example of our commitment to continuous innovation.”

Multiple checklists are useful for different vehicle types (cars, motorcycles, trucks and trailers), technical checks (VHCs, manufacturer service checklists) and vehicle preparation (PDIs, manufacturer approved-used, dealer’s own used checklist etc.). These can all be used on the move on Pinnacle’s Tech+ and Host+ apps to maximise convenience and efficiency, with no need for printing, handwriting and scanning.

“Apart from more obvious uses, such as multi-brand dealers using specific manufacturer checklists for servicing, it’s also possible to link checklists to templates,” Briggs explains. “It’s possible to get creative, as these are totally custom checklists. For example, you could have a lighting checklist within a template for emergency service vehicles, or a cranes checklist within a construction vehicles template. Trying to achieve this with a single generic checklist would be cumbersome at best.”

All of this gives technicians a way to do a thorough job – and with consistency. “Dealer profitability is at the heart of everything we do,” says Briggs. “By managing checklist content for different types of checks, technicians can generate upsell opportunities to boost revenue.”

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