Month: February 2020

Technicians boost efficiency with Pinewood’s Workshop Planner

In the present challenging industry circumstances, more dealers are looking to their aftersales operations to boost profits. Pinewood DMS helps dealers achieve this through more efficient management, using a part of the system called Workshop Planner.

It helps dealers improve productivity, by allowing them to optimise the way they manage their technicians’ time. Users can visualise and allocate work using a simple drag-and-drop interface. Bookings can be reviewed and amended as they arise and with a real-time view of the technicians’ and service team’s workloads, service advisors can allocate jobs to available technicians.

“Workshop Planner also allows dealers to ensure that specialist technicians aren’t being misallocated to generalist jobs – a common error which stifles the potential revenue they could be generating from more skilled work,” explains Neville Briggs, Managing Director at Pinewood.

“By segmenting technicians into service teams and splitting them by skill category, it makes it simpler for management to allocate work according to the proficiency of technicians.”

Specifically designed for technicians to focus on work that requires attention, jobs in the planner change colour according to their status.

“The colour-coded planner makes it really easy to see which jobs need attention. Technicians can see exactly when work needs to be finished – allowing them to ensure the job is completed within the allotted timescale, or communicate delays with the customer. As a consequence, dealers have found that customer satisfaction has increased.”

Workshop jobs can also be accessed in Pinewood’s mobile app for technicians, Tech+, where they can seamlessly move through operations, speeding up technician clocking processes.

Dealers’ using Pinewood DMS have found the Workshop Planner particularly beneficial. The ability to project a real-time display of activity in their workshop has provided clarity, and allowed them to react easily to changing customer requirements – improving flexibility and providing a superb aftersales experience.

Pinewood moves training fully online with launch of E-Learning

The increasing demand for self-paced learning calls for a different method to conventional classroom training. Pinewood Technologies have launched an online training platform, allowing users to learn at their own convenience – wherever they want, whenever they want.

Neville Briggs, Managing Director at Pinewood, explains how E-Learning has transformed the way people learn:

“Online training allows our users to access courses designed specifically for their job roles – on desktops, tablets and mobile phones. Ranging from showroom courses for salespeople, to workshop courses for technicians, Pinewood’s E-Learning is a simpler, more effective way to learn about Pinewood DMS.”

Video-based courses and quizzes teach and test users’ ability to carry out processes in Pinewood DMS. Learners can follow actions described in the videos on the DMS at the same time, cementing their understanding of various processes.

“E-Learning courses allow both current and new team members at dealerships to enhance and refresh their knowledge of Pinewood DMS,” Briggs explains. “Users can watch videos and test their knowledge in areas of the system they have most contact with. Moreover, they can track their personal course progress and gain certificates on completion.”

Contact Us
Scroll to top