Month: August 2020

E-signatures extend Pinewood’s range of zero-touch aftersales tools

As lockdown restrictions ease, dealers must take steps to boost customer confidence and reduce unnecessary risks. To help this, Pinewood Technologies have made it even simpler, faster and safer for dealers to provide a contactless service experience.

Pinewood DMS hosts a range of contact-free features, all completely integrated as standard. By making a booking on the dealer website, customers can simply select a time and date with live availability information to book their car into the workshop.

This is where Pinewood’s latest contactless tool comes into play. Before the vehicle even arrives, dealers can now gain approval for the repair work by requesting an electronic signature, eliminating any contact with physical paperwork required whilst in the dealership.

Using Adobe Sign, customers can now approve repair work from home, reviewing and signing the job card remotely.

Neville Briggs, Managing Director at Pinewood explains: “It’s quick and easy for service customers – they’re sent a link straight from the DMS which shows them the job card with all work planned for their vehicle. All they have to do is read the document and sign their approval on a desktop or mobile device. The entire process is seamless and updates the job automatically within the DMS.”

Having secured approval for the initial work, the customer can drop off their vehicle with minimal interaction, perhaps leaving their keys in a sanitised area. Alternatively, the collection and delivery service arranged at the booking can remove the need to enter the dealership.

While the vehicle is being worked on, the customer can track their progress online and electronically approve any additional work required using the integrated health check and video solution.

The customer can pay online before collecting their vehicle, removing the risks of handling card machines, whilst minimising time spent at the dealership.

Integrated with Barclays ePDQ, this is a secure payment solution, enabling dealers to take remote payment from the customer. All major credit and debit cards or PayPal are accepted.

Pinewood’s range of contactless tools – including the Adobe Sign solution –  are now available to all dealerships using Pinewood DMS for no additional charge, providing the ultimate contactless end-to-end solution.

 

 

 

Pinewood welcomes 10 talented placement students

After switching to remote working during lockdown, Pinewood Technologies were astounded by the hard work and positive results from their staff. This rapid transformation uncovered smart new ways for Pinewood’s teams to collaborate and even take on new talent; with 10 undergraduate developers making a strong start to their ‘socially-distanced’ placement year.

Kiran Kundra, H.R Business Partner at Pinewood explains: “Investing in early careers is a huge priority for us, allowing us to grow our next generation of DMS experts. The past few months have seen significant changes in the industry – meaning we must be ready to adapt and come up with new ideas to keep our customers performing well. It’s a great opportunity for students to get involved, learning fast from day one!”

Each of Pinewood’s 10 Software Development students, selected from over 1,000 applicants in the UK’s top universities, will work on a variety of development projects, learning how to deliver new and innovative features for Pinewood DMS and its role-based apps. Individuals who show initiative and ambition in their work will be offered a graduate-level role upon finishing their university degree with Pinewood Technologies.

Kiran explains: “COVID-19 has caused us to make many changes, including reinventing our placement experience. For the first time ever, our software students will be trained from home, closely supported by an experienced network of dedicated mentors. We’ll be using Microsoft Teams for video calls, screen sharing, and online projects to bring students up to scratch with the technologies our developers work with – so they can become truly valuable in the later months of their placement. It’s an exciting challenge, but we’re confident that we can provide the resources and support to help them succeed.”

 

 

 

 

 

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