It’s not just Santa’s elves who were busy this year! The Pinewood team worked around-the-clock, bringing a host of new features for their customers to boost sales and keep businesses COVID-safe. It’s been a challenging year, but Pinewood kept their gifts coming throughout… Why save them all for December? Here’s the run-down of Pinewood’s top new tools of 2020:
Dealers can now take a remote payment from their sales and service customers. There’s no need to even set foot in-store, it’s done entirely online using Barclays ePDQ, keeping everybody safely distanced.
Dealers can update their MOT database for FREE! This includes any vehicles affected by the lockdowns. Pinewood works with the DVLA to make sure dealers are contacting the right customers at the right times.
Make technicians’ job a little easier with Pinewood’s very own Siri-style voice commands. Simply ask Tech+ to ‘find a job‘, ‘start operation‘ or ‘add conversation notes‘ to complete these tasks handsfree – how convenient!
Cut down on paperwork and reduce the spread of COVID with Adobe Sign! Available now for sales and service, it’s more convenient for customers, saving them the time and hassle of travelling to the dealership. Sign in seconds!
Training just got easier! Pinewood’s video-based courses allow your team to learn at their convenience, with end-of-course quizzes to test their knowledge after. Refresh skills with new role-based courses added monthly.
Up-sell with service plans
Capture extra revenue and boost satisfaction for the cars you sell. Service plans are easy to set up in the DMS – book a workshop job against a plan and view the balance or vehicle cover at any time from the Accounts module.
Automated VHC reminders
Set up auto-reminders to follow-up on any deferred red/ amber work. Customer didn’t have the cash last time? Don’t lose their business. Add a follow-up event into their contact plan to capture the revenue at a later date.
Brand new support portal
It’s now even easier to get help when you need it! Pinewood’s improved Support Portal features a Live Chat agent, leading you straight to the tools you need – with searchable articles, guides and release notes.
2020 in summary: Pinewood are always making improvements to keep their customers on top form, and this year was no exception! They added many more great new features to enhance the digital experience for dealership staff and customers, with electronic invoices, Business Intelligence at your fingertips, online bookings and app improvements.
What more could you ask for? Stay tuned… 2021 is going to be even more exciting for Pinewood customers!