Following the acceleration of digitalisation throughout the pandemic, more people are warming to the idea of shopping online for their next car – and the likelihood is, that it’s here to stay. Pinewood Technologies have added new user-friendly editing tools to Pinewood DMS including photo background replacement and audio enhancement to encourage this new approach to customer engagement.
Neville Briggs, Managing Director at Pinewood explains:
“Now customers have had a taste for buying online and the convenience it brings, it’s likely this will continue. Even if buyers prefer to transact in-store, the majority will be looking for an omni-channel experience. They want to browse online before they travel to see a car, so dealers need to accommodate. This includes having great quality images and videos, ready to capture interest and drive enquiries.”
Photo background replacement
For online listings, cars with a neutral background are better for catching attention, and without the delay of a professional photographer or an overseas conversion service to return your images, backgrounds can be hard to change without physically moving the vehicle.
Now, salespeople can replace the backgrounds of images taken in Pinewood’s Stock+ app, swapping a forecourt for a clean, standardised backdrop. With zero editing experience needed, they can even add their franchise branding to create professional looking photos in moments – supporting consistent, quality listings that are available online immediately.
It’s often difficult to find a spacious area when photographing vehicles in the dealership and if the listing is amongst hundreds of others online, it needs to stand out. Gone are the days of shuffling cars – Pinewood’s photo background replacement is convenient, easy to use and effective – leading to a faster turnaround of stock and capital.
The next step of the journey is equally crucial – the follow-up. Any dealer can respond to enquiries with a formulaic or impersonal email. The ‘tuned-in’ sales team will go the extra mile, responding with engagement and a personalised video.
To support this, Pinewood have added audio enhancement as an extra feature of their video suite. Videos recorded in Pinewood’s apps will automatically be enhanced, reducing background noise, adjusting loudness, and improving the overall clarity and sound quality.
Scott Albiston, a Sales Executive at Pebley Beach has been testing out the latest feature, with some great results: “Audio enhancement works really well for us, especially recording videos on a busy main road – It’s a day and night difference!”
Capture, edit, send, sell.
As always, there’s no switching between systems – photos and videos can be recorded directly in the Pinewood DMS apps and are uploaded for access online in next to no time.
Now, more than ever, customers demand an engaging omni-channel experience. As the UK re-opens for business, dealers can use their available tools to focus on converting more leads and providing a seamless digital experience for their customers.