The Tjekvik Digital Service Reception software enables dealers to digitalise the customer journey, alongside the built-in tools in Pinewood DMS. Tjekvik lets customers skip service desk queues using the at-home and in-dealer self-service check-in and check-out software. This ensures a quicker and easier process for the customer. It also reduces pressure on dealership staff. This is especially useful during busy periods such as early mornings and early evenings prior to closing time. The software includes dealer-set customer journeys, invoice enhancement opportunities, and online payments, providing dealers additional revenue as well as improving the customer experience.
Year to date, Tjekvik dealers in the UK have sold £1.2 million in added value items. They’ve generated 21,000 leads for service plans, and collected over £1.5 million in online payments through over 700,000 customer interactions.
Neville Briggs, Managing Director at Pinewood added:
“Through our partnership with Tjekvik, we’re supporting dealers to further improve their service experience. Dealers must have the right tools to satisfy customer needs – especially in today’s competitive market where flexibility and convenience are priority.”
Tjekvik Global Business Development Director, Nick Pratt commented:
“We see our partnership growing with Pinewood delivering even more efficiencies to dealers in the UK and abroad. We will work together to improve connectivity and make the process even more efficient, saving valuable time for both dealers and customers”
Tjekvik integration with Pinewood DMS has already begun rolling out into dealers across the UK. It is now available to Pinewood customers.