Author: Pinewood

Pinewood Release Online Payments for Service Work

Pinewood have introduced a new online payment feature in the workshop, enabling customers to pay for their service work before collecting their car.

Recent events have made it clear how important it is to have a system that adapts to changing circumstances and embraces the digital era. Always looking to make sure that their customers have all the tools they need, Pinewood noticed a big difference between dealerships and the rest of the retail sector.

“If you think of common bookings you might make – for example, plane, train and cinema tickets – you can just book and pay online and you’re done. Automotive retail shouldn’t be any different or any more difficult. Our new online payment solution helps to provide a hassle-free and modern customer experience.” Neville Briggs, Managing Director at Pinewood.

Using a proven and secure online payment solution, dealers can now offer their customers the ability to pay their service invoices online before collection. The Barclays EPDQ solution is fully integrated with Pinewood DMS, once the customer pays on the portal, the money is directed straight to the dealer’s bank account and appears in the DMS Accounts module. Barclays EPDQ accepts all major debit and credit cards, including PayPal, to make it even easier for dealers to receive payments.

Alongside the suite of mobile apps, online booking and digital documents, online payments in the workshop completes the no-contact collect and deliver cycle. Gone are the days of multiple customers waiting in the dealership for their vehicles. The customer can book their service in on the website, the vehicle is picked up by a member of staff and the job progress tracker tells the customer exactly what stage the vehicle is at while it’s in the workshop.

“It’s a challenging time for our industry and dealers are looking for ways to keep their staff and customers safe alongside making a profit. Adding online payments to our already digital and paperless system, gives our customers the edge that will set them apart from the rest.” says Briggs.

COVID Support Final Roundup

Over the past few weeks, we have been highlighting handy features in Pinewood DMS that can help dealers limit physical contact, contact the right customers and look good doing it. Let’s take a look at everything we covered.

Remember, everything can be set up using the COVID section in our Support Portal, or contacting our team at enquiries@pinewood.co.uk

 

Check out the dedicated COVID section in our Support Portal including guides and videos. Any questions? Our Support team are always happy to help: Want to stay updated? Make sure you’re following us on Twitter and LinkedIn!

Top tips for Pinewood DMS customers – Week 2!

This week we have more handy tools to help you stick to social distancing guidelines. Here at Pinewood, we want to support you in any way we can. Don’t forget about the dedicated section in our Support Portal including guides and videos. Let’s take a look at what we covered this week.

Electronic Invoices

Viruses can live on paper, reduce physical contact and cut costs by sending email invoices to your customers in Pinewood DMS. The days for printing invoices are over.

Parts Pre-Picking

Keep your technicians and parts staff safe, limit queuing at the back counter. In Pinewood DMS you can pre-pick your parts for the day and set them out next to the correct workstations.

Personalised Videos

All you need is Pinewood DMS, a car to sell, a phone or tablet and a friendly face! Download Stock+ today and send personalised videos to your customers.

iOS / Android / Windows

E-Learning

Learn where you want, when you want with Pinewood DMS E-Learning. Including a range of videos and quizzes to get you up to scratch on all of the modules important to you. Find out more

Check out the dedicated COVID section in our Support Portal including guides and videos. Any questions? Our Support team are always happy to help: . Want to stay updated? Make sure you’re following us on Twitter and LinkedIn!

 

Top tips for Pinewood DMS customers – Week 1!

Here at Pinewood, we want to support you in any way we can. Over the next few weeks we will be highlighting various tools that are available in Pinewood DMS for you to set up, with a dedicated section in our Support Portal including guides and videos. Let’s take a look at what we covered last week.

Collect and Deliver

In Pinewood DMS, you can manage your collect and deliver bookings to limit the number of customers in your dealership.

Job Status Tracker

Did you know that your customers can see what stage their vehicle is at in the workshop? Make it easy for customers to wait at home for their vehicles.

Contact your Customers

Are you presenting yourself well in your email communications? We can help with email templates to set your dealership apart from the rest.

MOT Test Updates

Update your MOT database, including any vehicles affected by the lockdown. Pinewood have worked with the DVLA to make sure you are contacting the right customers. Did we mention that it’s free?

Workshop Planner

A simple way to plan workshop jobs. Schedule by technician, team or shift and see all job notifications on one screen. Technicians see their jobs in Tech+ and know exactly what they’re doing day-to-day, find out more.

 

Check out the dedicated COVID section in our Support Portal including guides and videos. Any questions? Our Support team are always happy to help: . Want to stay updated? Make sure you’re following us on Twitter and LinkedIn!

 

Pinewood extends remote DMS access amidst COVID-19 crisis

The next few weeks will be a challenging time for our industry, with the impacts of coronavirus likely to affect us all. We want to reassure our customers that we’re doing all we can to maintain the highest levels of support to keep you up and running.

Our dedicated customer support teams and online portal will continue to operate as usual – ready to resolve any of your DMS-related queries. There will be no change to our opening hours as our team continue to maintain exceptional quality service.

Helping your team to stay safe is paramount. We’re giving all customers the chance to extend their VPN connectivity without charge. This will provide some additional resource to facilitate home working, so your team members can continue to operate as efficiently as possible.

Please don’t hesitate to contact us if you have any questions.

Stay safe and we will continue to keep you updated!

Nissan announces Pinewood as preferred supplier for eVHC

Pinewood Technologies has been selected as a Nissan Preferred Supplier – making them the only DMS vendor selected by Nissan for eVHC.

“Dealers could save around £2,000 per year with our integrated eVHC solution,” says Neville Briggs, Managing Director at Pinewood. “There’s no need to purchase additional software with the expense and hassle that entails.”

“As a business, we’re keen to adapt to evolving manufacturer requirements, optimising processes for dealers so they can boost efficiency. Pinewood DMS is constantly updated with new features and process improvements – our eVHC and many video capabilities, being great examples.”

Nissan reviewed a range of eVHC systems, evaluating their video capability, marketing and reporting, with a goal to “maximise future workshop upsell opportunities.”

In Pinewood DMS, Nissan and multi-brand dealers can identify areas of upsell, using standardised manufacturer checklists. Data collected is automatically submitted to the manufacturer via monthly feeds. Finally, dealers can trigger branded marketing communications at stages throughout the VHC, informing customers about the status of their vehicle and requesting customer work authorisations.

Pinewood’s eVHC tool will help support Nissan dealers to maximise future upsell opportunities.

Pinewood Technologies ‘Triathlon’ raises over £1k for a great cause!

Over £1,000 was raised by team members at Pinewood Technologies, as they held a triathlon-inspired fitness fundraiser in support of Prostate Cancer UK.

The triathlon-style event encouraged team members from across the business to get involved – taking half an hour during their working day to walk, run, cycle, or row in Pinewood’s onsite gym – all for a great cause!

To boost donations and get more people moving, team members could also nominate a colleague to take part, by donating to the charity.

The fundraiser was organised by one of Pinewood’s business placement students John Palmer, raising a grand total of £1,120 for Prostate Cancer UK. Collectively, team members ran the distance of 8 triathlons, cycled the distance of 5, and rowed a further 20!

During their year in industry, Pinewood’s business placement students are required to complete a checklist, which includes organising a company-wide event or fundraiser, allowing them to practice their project management skills.

“We challenge our placement students to hold fundraisers throughout their year with us,” explains Kiran Kundra, HR Business Partner. “It brings team members together, who may ordinarily not get the chance to interact – whilst allowing us to raise money for a host of fantastic and worthwhile causes. The triathlon was a huge success and we were proud to see so many team members take part – raising an incredible amount for Prostate Cancer UK!”

Technicians boost efficiency with Pinewood’s Workshop Planner

In the present challenging industry circumstances, more dealers are looking to their aftersales operations to boost profits. Pinewood DMS helps dealers achieve this through more efficient management, using a part of the system called Workshop Planner.

It helps dealers improve productivity, by allowing them to optimise the way they manage their technicians’ time. Users can visualise and allocate work using a simple drag-and-drop interface. Bookings can be reviewed and amended as they arise and with a real-time view of the technicians’ and service team’s workloads, service advisors can allocate jobs to available technicians.

“Workshop Planner also allows dealers to ensure that specialist technicians aren’t being misallocated to generalist jobs – a common error which stifles the potential revenue they could be generating from more skilled work,” explains Neville Briggs, Managing Director at Pinewood.

“By segmenting technicians into service teams and splitting them by skill category, it makes it simpler for management to allocate work according to the proficiency of technicians.”

Specifically designed for technicians to focus on work that requires attention, jobs in the planner change colour according to their status.

“The colour-coded planner makes it really easy to see which jobs need attention. Technicians can see exactly when work needs to be finished – allowing them to ensure the job is completed within the allotted timescale, or communicate delays with the customer. As a consequence, dealers have found that customer satisfaction has increased.”

Workshop jobs can also be accessed in Pinewood’s mobile app for technicians, Tech+, where they can seamlessly move through operations, speeding up technician clocking processes.

Dealers’ using Pinewood DMS have found the Workshop Planner particularly beneficial. The ability to project a real-time display of activity in their workshop has provided clarity, and allowed them to react easily to changing customer requirements – improving flexibility and providing a superb aftersales experience.

Pinewood moves training fully online with launch of E-Learning

The increasing demand for self-paced learning calls for a different method to conventional classroom training. Pinewood Technologies have launched an online training platform, allowing users to learn at their own convenience – wherever they want, whenever they want.

Neville Briggs, Managing Director at Pinewood, explains how E-Learning has transformed the way people learn:

“Online training allows our users to access courses designed specifically for their job roles – on desktops, tablets and mobile phones. Ranging from showroom courses for salespeople, to workshop courses for technicians, Pinewood’s E-Learning is a simpler, more effective way to learn about Pinewood DMS.”

Video-based courses and quizzes teach and test users’ ability to carry out processes in Pinewood DMS. Learners can follow actions described in the videos on the DMS at the same time, cementing their understanding of various processes.

“E-Learning courses allow both current and new team members at dealerships to enhance and refresh their knowledge of Pinewood DMS,” Briggs explains. “Users can watch videos and test their knowledge in areas of the system they have most contact with. Moreover, they can track their personal course progress and gain certificates on completion.”

“Why so much paper?” – Running the paperless dealership

Eliminating the need to produce, scan, destroy, archive and recover hundreds of documents every day, is a huge opportunity to streamline processes and boost the availability, accuracy and security of information, as well as save the environment…and save money. So why are dealerships still filled with the sound of rustling paper?

Let’s look at the scale of the issue and the reasons why a dealership should address it with urgency. Firstly, by vastly eliminating paper in just one dealership – through digitising processes such as invoicing, test drive documentation, deal files and job cards – a dealer can expect to save around £200,000 over five or six years. That’s over £30,000 per year saved on toner, paper, on and off-site storage, shredding and secure disposal.

Now let’s look at the impact on processes, efficiencies and customer experience. To save money and protect the environment, this first requires a workflow of paperless processes to be embedded throughout the business. Pinewood DMS, from Pinewood Technologies PLC, offers a solution for this.

For example, in the purchase ledger, dealers can scan, authorise, code, match and attach supplier invoices to postings in Pinewood DMS, flagging them for electronic authorisation. This eliminates relying on printed documentation reaching the correct person for authorisation, to be filed or scanned into the DMS, reducing paper consumption and administration.

Mobile, role-based apps, deliver an improved user experience, allowing users to work more efficiently and deliver excellent customer service through fully paperless processes. Pinewood’s card payments app, Pay+, reduces inefficiencies resulting from paper-heavy processes. Mark Lambird, Managing Director at Eastbourne Motoring Centre, explains the impact Pay+ has had on his business. “Previously, we would write out a daily till sheet and someone was running to and fro trying to put the payments and the transactions together. It all integrates so easily now, you can take deposits and payments and it goes straight to the job number, so it’s made life a lot easier having Pay+.”

In the workshop, technicians can use the Tech+ app to conduct a VHC entirely on their mobile device, use digital job cards, and capture a picture of any paper documents, which they can upload straight to the DMS.

Similarly, aftersales staff can benefit from Pinewood’s Host+ app, which is closely aligned with Tech+, to facilitate communication between service advisors and technicians. When the customer arrives at the dealership, a service advisor can approve the job, confirm the vehicle mileage, check the work requirements and amend the pickup time from their handheld device. Following this, they can record an arrival video with the customer, highlighting damage or areas requiring attention – along with capturing an e-signature for the work, which syncs to the customer record. Technicians can view these details in Tech+ as they complete the full VHC.

Outside of the workshop, Host+ also supports sales staff to provide a seamless experience from the first moment of interaction, through to the completion of a sale. Capturing an e-signature for test drive declarations is fast and easy, customers can sign on a tablet device, again saving it to the CRM record.

“This allows dealers to fully focus on their customers,” explains Neville Briggs, Managing Director. “Gone is the impracticality and hassle of dealing with a mountain of paperwork. A fully digital approach brings much more than just environmental benefits for dealerships.”

Stocktakes are also simplified and paperless. Dealers can use the Stock+ app to scan VINs using the camera on their mobile device, to log vehicle locations instead of using a tick sheet. They can also capture a picture of any paper documents, saving them directly to the stock card or CRM record, to remove the need for manual filing.

Finally, Pinewood DMS lets dealers submit VAT returns electronically, in line with HMRC’s Making Tax Digital legislation introduced earlier this year.

Pinewood will continue to focus on eliminating paper for their tens of thousands of users, increasing dealer profitability and helping to protect the environment.

Porsche dealers win back hours each day with new Pinewood integration

Pinewood Technologies has launched their latest integration with Porsche. Porsche Centres across the UK recently piloted Pinewood’s new integration with PVMS – Porsche Sales and Vehicle Management System – which saves dealers around half an hour of administration when ordering a vehicle.

The salesperson builds each order in Porsche’s PVMS online configurator, adding optional extras such as heated seats. Upon completion, a commission number is returned to Pinewood DMS, automatically updating the DMS with the full order details.

“It’s not unusual for a Porsche order to feature in excess of twenty additional options, so being able to import this saves significant time for dealers, who would otherwise manually rekey every item,” explains Neville Briggs, Pinewood’s Managing Director.

“It’s one of the best improvements I’ve experienced with Pinewood DMS,” said one user, a salesperson at Porsche Wolverhampton.

The PVMS integration automatically updates the price list in Pinewood DMS, ensuring that data is up-to-date and accurate. In addition, any amendments made to an order from the vehicle stock card in Pinewood DMS will automatically update PVMS – making the process faster and more efficient.

Pinewood are excited to offer this integration to Porsche dealers across the UK.

“Pinewood is taking our business into a new modern era”

Ashley Beecham, Financial Controller at TL Darby explains how Pinewood DMS has impacted business at the Volkswagen dealership:

“We are a Volkswagen dealership located in Burton Upon Trent, with around 70 staff members, providing new, used, service and parts operations. We transitioned to Pinewood DMS in April 2019 and the impact on the business has been phenomenal. The improvement on reporting has helped us to manage the business in a more efficient manner.

The CRM element has given us the opportunity to deliver an improved customer service, and prospect the database with more accuracy enabling bespoke marketing campaigns. The accounts function is now completely straightforward, well-organised and transparent. The system is able to adapt to our changing business needs and reporting desires, and perfect for auditing.

The implementation itself was well planned and supported throughout, plus all of the Pinewood staff involved went above and beyond to deliver a first-class service. With the use of Stock+ we are able to upload documents to stock records and even complete stock checks from mobile phones, and the system keeps on growing and evolving with new features and upgrades added consistently.

Pinewood is taking our business into a new modern era and myself and all at TL Darby would wholly recommend the system.”

To read more of our customers’ testimonials, click here.

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