Business Roles and Opportunities
We’re a diverse, enthusiastic and ambitious team, growing every year and launching our DMS in new markets across the world. We want people to grow with us as we grow as a business. Take a look at our vacancies across the business, we’re always adding new roles so check back regularly.
Customer Support Consultant
Pinewood Technologies is currently looking for a number of enthusiastic and driven individuals to join the team as customer support consultants. You will be responsible for supporting our customers and ensuring they are getting the most out of our industry-leading dealership management system- Pinewood DMS.
As a support consultant, you will assist our customers with basic training needs, guidance, and help troubleshoot and diagnose any problems they encounter.
You can expect full on the job training, and the opportunity to progress through our support training academy, to further build your knowledge and career. Our training academy works on a belt system, and each belt achieved comes with a wage increase- giving you a clear progression path.
- 25 days holiday
- Employer-based pension
- Training academy with clear financial rewards
- Company discounts
- Discount vehicle schemes
The ideal person for this role will be an excellent problem-solver and will have an interest in working in the technology and/ or motor industry. You will need to have a can-do attitude, and the ability to hit the ground running. This role is currently fully remote, so time management skills and an ability to self-motivate are essential.
Candidates will also need:
- An education to degree level– Any IT related subject is desired but not essential
- Excellent communication skills- both written and verbal
- Problem solving skills
- Any experience in IT or customer service is highly desirable
- A full driving license, OR be working towards passing a driving test
Working hours are 37.5 per week on a three– shift rota (7am-3:30pm, 09:00am-5:30pm and 10:30am- 7:00pm) Weekend and Bank holiday work is also expected and works on a rolling shift pattern.
Pinewood Technologies is a growing software business, based at Birmingham Business Park. We offer a cloud-based Dealership Management System for retailers in the automotive sector. Our DMS lets automotive retailers work more efficiently and enables them to provide better customer service – which results in a higher profit for the retailers. Our system is complemented by a range of integrated apps such as Tech+ for workshop technicians.
Our customers represent over 50 major automotive brands and operate in over 1000 retail locations around the world.
- Phone interview
- Final video interview
“Working closely, our teams are able to continuously develop new solutions to meet the needs of our customers. Pinewood is a big family, not just a team, and having such a friendly, passionate and diverse group of people helps us all work so effectively. It’s the secret to our success!“
Tatiana | Partner Account Manager