Our Structure

How our business is split

Supporting structure

Our business is designed around our customers, and helping them become as successful within their own markets. We are profit, customer experience and process optimisation focused, and the structure we adopt supports our ability to help our customers achieve this.

Software Development

As a Microsoft Gold Partner we benefit from the use of cutting edge technology in developing our software. We pride ourselves on the commitment to delivering an innovative system in a simple to use interface. An agile development environment means our developers work in a dynamic team, benefiting from a depth of experience.

Business Development

Helping our customers get the most out of our product. Supporting customers in growing their business, they advise them on how best to use the system and encourage adoption of new functionality. Split into Analysts and Executives, those joining this team must have strong interpersonal skills with a passion for customer consultancy.

Systems Implementation

Implementing the system into new customers’ sites can consist of on-site implementation and customer training. Implementation staff enjoy travelling and meeting new people, whilst sharing their knowledge and passion for Pinnacle. An individual joining the implementations team will have strong interpersonal skills with a passion for training.

Business Support

Support has ongoing interactions with our customers, dealing with inbound queries and issues. An individual joining the support team will have strong interpersonal skills and an enthusiasm for customer service and helping others.

Hosting and Network Support

Keeping Pinnacle up and running, and accessible to our customers is incredibly important. It needs to be accessible at all times. Our team works tirelessly to make sure our uptime meets our SLAs and our system is deployed using the latest Microsoft technologies.

Other Roles Available

We pride ourselves on our commitment to customers, delivering innovation and simplicity in both Pinnacle and our services. An individual joining Pinewood should embody these brand values and continually meet them throughout their career with us.

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