BMW Group have renewed their partnership with Pinewood Technologies for 2022. Pinewood is one of only four global BMW Development Partners shaping the future of retail integration services globally.
“We’re proud to continue working closely with BMW in Munich to create services that enable a premium customer journey. With more customers looking for an omni-channel experience – from booking through to paying online – the complexity of systems needs to be reduced and to do so, we are using the innovative cloud-based technologies at our disposal.” explains Neville Briggs, Managing Director at Pinewood Technologies.
As a Development Partner, Pinewood have earned the opportunity to help design and test new interfaces and will be among the first to make new services available to BMW retailers.
BMW UK recently announced Pinewood as its first certified DMS provider and following this, Pinewood have been in talks with numerous BMW and MINI retailers across the UK and Ireland. Pinewood’s distinctive DMS approach is an appealing alternative to other vendors in the market, so it’s no surprise that many dealers are enquiring to explore the extensive manufacturer integration and digital solutions on offer.
Nasser Mohammed, Group Finance Director for Eastern Holdings explains why Pinewood DMS works for their business:
“With almost 40 trading entities across Scotland, it is imperative we have a DMS which easily connects our businesses and staff, giving scope to scale as well as real-time visibility. The system gives complete transparency of every site, both horizontally and vertically with instant access to live data in just a few clicks. We have seen and experienced substantial benefits, including always being on the most up-to-date technology platform at no extra cost – which has helped us to compete at the forefront of our sector.”
Pinewood DMS is available to retailers worldwide. The DMS today includes built-in mobile apps, video services, document storage, as well as integrated digital services such as eSignatures, customer privacy preferences and online payments. The objective is to make IT management simpler with the benefits of offering a smooth digital journey for customers and a single view for business leaders.
“Pinewood’s BMW/MINI system has been core in maximising our productivity – enabling us to automatically share data with BMWGB as a manufacturer, in complying with their standards allowing us to streamline our processes. Undoubtedly, their certification will bring flexibility to more dealers in the network, being the only all-in-one, integrated system.” Says Mohammed.