Category: Customer News

2020’s top new tools in Pinewood DMS!

It’s not just Santa’s elves who were busy this year! The Pinewood team worked around-the-clock, bringing a host of new features for their customers to boost sales and keep businesses COVID-safe. It’s been a challenging year, but Pinewood kept their gifts coming throughout… Why save them all for December? Here’s the run-down of Pinewood’s top new tools of 2020:

Secure online payments

Dealers can now take a remote payment from their sales and service customers. There’s no need to even set foot in-store, it’s done entirely online using Barclays ePDQ, keeping everybody safely distanced.

MOT expiry

Dealers can update their MOT database for FREE! This includes any vehicles affected by the lockdowns. Pinewood works with the DVLA to make sure dealers are contacting the right customers at the right times.

Tech+ VHC voice assist 

Make technicians’ job a little easier with Pinewood’s very own Siri-style voice commands. Simply ask Tech+ to ‘find a job‘, ‘start operation‘ or ‘add conversation notes‘ to complete these tasks handsfree – how convenient!

Digitally sign documents

Cut down on paperwork and reduce the spread of COVID with Adobe Sign! Available now for sales and service, it’s more convenient for customers, saving them the time and hassle of travelling to the dealership. Sign in seconds!

eLearning

Training just got easier! Pinewood’s video-based courses allow your team to learn at their convenience, with end-of-course quizzes to test their knowledge after. Refresh skills with new role-based courses added monthly.

Up-sell with service plans

Capture extra revenue and boost satisfaction for the cars you sell. Service plans are easy to set up in the DMS – book a workshop job against a plan and view the balance or vehicle cover at any time from the Accounts module.

Automated VHC reminders

Set up auto-reminders to follow-up on any deferred red/ amber work. Customer didn’t have the cash last time? Don’t lose their business. Add a follow-up event into their contact plan to capture the revenue at a later date.

Brand new support portal

It’s now even easier to get help when you need it! Pinewood’s improved Support Portal features a Live Chat agent, leading you straight to the tools you need – with searchable articles, guides and release notes.

2020 in summary: Pinewood are always making improvements to keep their customers on top form, and this year was no exception! They added many more great new features to enhance the digital experience for dealership staff and customers, with electronic invoices, Business Intelligence at your fingertips, online bookings and app improvements.

What more could you ask for? Stay tuned… 2021 is going to be even more exciting for Pinewood customers!

Pinewood moves training fully online with launch of eLearning

The increasing demand for self-paced learning calls for a different method to conventional classroom training. Pinewood Technologies have launched an online training platform, allowing users to learn at their own convenience – wherever they want, whenever they want.

Neville Briggs, Managing Director at Pinewood, explains how eLearning has transformed the way people learn:

“Online training allows our users to access courses designed specifically for their job roles – on desktops, tablets and mobile phones. Ranging from showroom courses for salespeople, to workshop courses for technicians, Pinewood’s eLearning is a simpler, more effective way to learn about Pinewood DMS.”

Video-based courses and quizzes teach and test users’ ability to carry out processes in Pinewood DMS. Learners can follow actions described in the videos on the DMS at the same time, cementing their understanding of various processes.

“eLearning courses allow both current and new team members at dealerships to enhance and refresh their knowledge of Pinewood DMS,” Briggs explains. “Users can watch videos and test their knowledge in areas of the system they have most contact with. Moreover, they can track their personal course progress and gain certificates on completion.”

“Pinewood is taking our business into a new modern era”

Ashley Beecham, Financial Controller at TL Darby explains how Pinewood DMS has impacted business at the Volkswagen dealership:

“We are a Volkswagen dealership located in Burton Upon Trent, with around 70 staff members, providing new, used, service and parts operations. We transitioned to Pinewood DMS in April 2019 and the impact on the business has been phenomenal. The improvement on reporting has helped us to manage the business in a more efficient manner.

The CRM element has given us the opportunity to deliver an improved customer service, and prospect the database with more accuracy enabling bespoke marketing campaigns. The accounts function is now completely straightforward, well-organised and transparent. The system is able to adapt to our changing business needs and reporting desires, and perfect for auditing.

The implementation itself was well planned and supported throughout, plus all of the Pinewood staff involved went above and beyond to deliver a first-class service. With the use of Stock+ we are able to upload documents to stock records and even complete stock checks from mobile phones, and the system keeps on growing and evolving with new features and upgrades added consistently.

Pinewood is taking our business into a new modern era and myself and all at TL Darby would wholly recommend the system.”

To read more of our customers’ testimonials, click here.

New Dutch dealer group implements Pinewood DMS!

Pinewood Technologies is celebrating the implementation of Pinewood DMS with their latest customer, Dutch dealer group Auto Smolders. The group represents Mazda, Hyundai and Suzuki across three locations in the Netherlands.

Having achieved Hyundai-approved status in the UK and Netherlands, Pinewood DMS provides a comprehensive solution for the group, including CRM, commercial vehicle sales, reception, showroom, workshop, parts, accounting, Business Intelligence and more.

Pinewood have developed new Suzuki and Mazda interfaces, including parts price updates, stock orders and menu pricing. These integrations will support Pinewood’s international growth into new European markets.

Auto Smolders is the latest addition to Pinewood’s presence in the region, which already includes BAS Trucks – Europe’s largest used truck and trailer dealer and the Dirk Barten Group – a Hyundai dealer group.

Grayhams, the partner for Pinewood DMS in the Netherlands, were appointed as a Partner in 2016. Its founders, Ronald van der Vlist and Martijn van Pinxteren, boast more than 40 years of experience between them in the automotive and truck sector.

“We believe the automotive industry is ready for a comprehensive solution,” says Ronald, “…a system that takes work off your hands and reduces the need for multiple different software programs.”

For more information, visit www.grayhams.nl

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