Category: Customer News

Pinewood moves training fully online with launch of E-Learning

The increasing demand for self-paced learning calls for a different method to conventional classroom training. Pinewood Technologies have launched an online training platform, allowing users to learn at their own convenience – wherever they want, whenever they want.

Neville Briggs, Managing Director at Pinewood, explains how E-Learning has transformed the way people learn:

“Online training allows our users to access courses designed specifically for their job roles – on desktops, tablets and mobile phones. Ranging from showroom courses for salespeople, to workshop courses for technicians, Pinewood’s E-Learning is a simpler, more effective way to learn about Pinewood DMS.”

Video-based courses and quizzes teach and test users’ ability to carry out processes in Pinewood DMS. Learners can follow actions described in the videos on the DMS at the same time, cementing their understanding of various processes.

“E-Learning courses allow both current and new team members at dealerships to enhance and refresh their knowledge of Pinewood DMS,” Briggs explains. “Users can watch videos and test their knowledge in areas of the system they have most contact with. Moreover, they can track their personal course progress and gain certificates on completion.”

“Pinewood is taking our business into a new modern era”

Ashley Beecham, Financial Controller at TL Darby explains how Pinewood DMS has impacted business at the Volkswagen dealership:

“We are a Volkswagen dealership located in Burton Upon Trent, with around 70 staff members, providing new, used, service and parts operations. We transitioned to Pinewood DMS in April 2019 and the impact on the business has been phenomenal. The improvement on reporting has helped us to manage the business in a more efficient manner.

The CRM element has given us the opportunity to deliver an improved customer service, and prospect the database with more accuracy enabling bespoke marketing campaigns. The accounts function is now completely straightforward, well-organised and transparent. The system is able to adapt to our changing business needs and reporting desires, and perfect for auditing.

The implementation itself was well planned and supported throughout, plus all of the Pinewood staff involved went above and beyond to deliver a first-class service. With the use of Stock+ we are able to upload documents to stock records and even complete stock checks from mobile phones, and the system keeps on growing and evolving with new features and upgrades added consistently.

Pinewood is taking our business into a new modern era and myself and all at TL Darby would wholly recommend the system.”

To read more of our customers’ testimonials, click here.

New Dutch dealer group implements Pinewood DMS!

Pinewood Technologies is celebrating the implementation of Pinewood DMS with their latest customer, Dutch dealer group Auto Smolders. The group represents Mazda, Hyundai and Suzuki across three locations in the Netherlands.

Having achieved Hyundai-approved status in the UK and Netherlands, Pinewood DMS provides a comprehensive solution for the group, including CRM, commercial vehicle sales, reception, showroom, workshop, parts, accounting, Business Intelligence and more.

Pinewood have developed new Suzuki and Mazda interfaces, including parts price updates, stock orders and menu pricing. These integrations will support Pinewood’s international growth into new European markets.

Auto Smolders is the latest addition to Pinewood’s presence in the region, which already includes BAS Trucks – Europe’s largest used truck and trailer dealer and the Dirk Barten Group – a Hyundai dealer group.

Grayhams, the partner for Pinewood DMS in the Netherlands, were appointed as a Partner in 2016. Its founders, Ronald van der Vlist and Martijn van Pinxteren, boast more than 40 years of experience between them in the automotive and truck sector.

“We believe the automotive industry is ready for a comprehensive solution,” says Ronald, “…a system that takes work off your hands and reduces the need for multiple different software programs.”

For more information, visit www.grayhams.nl

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