Pinewood Technologies have made it easier for dealers to prepare their warranty claims with new Write-ups in their Tech+ app. Technicians can add digital notes to jobs on their phone whilst they work on a vehicle, highlighting any new issues found and corrections made – saying goodbye to printed job cards.
Not only have Write-ups helped with reducing paper in the workshop, but they also give Manufacturers a clear view when auditing for Warranty Claims, with no need to trail through mountains of printed job cards. Write-ups can have specific headings depending on the franchise and are visible in Pinewood DMS, including a timestamp and record of any edits, providing full visibility across the business.
Gavin Crolla, Divisional Warranty Leader at Mercedes-Benz Leeds explains –
“Previously when submitting warranty claims or providing information to customers, we would waste so much time looking through filing cabinets and struggling to read handwriting. We now have a permanent digital history of our Write-ups neatly archived against job numbers in the DMS. It meets our audit standards with name and date stamps so we don’t need to worry that our claims will be rejected. The information can be reviewed forever-more it massively reduces our paper usage.”
Dealers have faced many challenges during the past year and digitalisation has clearly been an important factor. Whether it’s booking a service on the website, signing job cards digitally or paying for a service online – car buyers are embracing the impact of the digital world and dealers are seeing a massive improvement across their businesses when implementing the tools available to them.
Write-ups are available now in Pinewood DMS – the latest addition in Pinewood’s Digital Journey.