Category: Feature

Pinewood launches Parts+ app for issuing parts on the move

Pinewood Technologies have launched their latest multi-platform app, Parts+, which allows parts teams to scan barcodes and issue parts on-the-go.

“To become more productive, dealers must target incremental improvements by streamlining their existing processes and removing the factors which slow them down,” says Neville Briggs, Managing Director at Pinewood.

“Parts+ allows parts teams to issue parts from anywhere using their mobile device. This saves time, because you don’t need to retrieve a part, return it to the counter then issue it from a PC,” explains Briggs.

The Parts+ app features a built-in barcode scanner – a convenient tool for identifying parts faster than the traditional manual search. Scanned items can then be added to operations and issued to the job. Pinewood DMS is fully integrated meaning that the stock levels automatically update in the DMS.

A ‘conversations’ feature lets technicians and the parts department leave notes for each other on a job, improving communication. Technicians can get the parts they require faster to complete the job.

Users have a complete view of jobs across their location, with discounts and issue prices set in the DMS automatically applied.

The addition of Parts+ to Pinewood’s integrated app suite is their latest step towards helping dealers achieve enhanced productivity across their entire dealership.

To learn more about Parts+, follow the video link:

Pinewood unveils Stock+ app for managing and selling vehicles

Pinewood has announced the release of their latest multi-platform app, Stock+, helping dealers to sell and manage vehicle stock directly from a mobile device.

“Our latest app helps dealers in three key ways”, says Neville Briggs, Managing Director. “Respond to customers with personalised videos, quickly and efficiently update stock information, and store vehicle and customer documentation for future reference – all straight from your mobile device.”

The app allows salespeople to send personalised videos, providing a better customer experience, which helps convert more enquiries into sales. It also has a built-in video editor, which allows salespeople to add intro and outro clips, for example to adhere to dealer brand guidelines. Furthermore, GDPR options enable compliance with the law.

“Photos and videos of available stock are essential for vehicle sales,” says Briggs. “Stock+ makes it very quick and easy for sales execs to showcase their dealership’s stock, so you never lose an enquiry due to a lack of media content”. Full integration with Pinewood DMS means users can seamlessly update dealer website pages with photos and videos, captured and uploaded straight from a mobile device.

“Apart from multimedia, we’ve made it easy to add used optional extras to the spec listing. Quite often you’ll find only basic spec details listed online, which can be frustrating for customers trying to compare vehicles and ultimately result in them going elsewhere.”

Research by What Car? has indicated that the average buyer plans to test a minimum of two vehicles before making a purchase decision, with almost 50% of buyers claiming they will test more cars than they previously have done. With documents such as vehicle appraisals and registration documents stored in Stock+, test drives and other sales processes are also streamlined.

Available on Android, iOS and Windows mobile devices, Stock+ has been designed specifically for smartphones, and is now available for download for Pinewood DMS users. It joins Tech+, Host+ and Pay+ in Pinewood’s growing suite of mobile apps.

Watch the following clips to discover more about Stock+:

Now Available: Introducing New Tech+

We have enhanced our advanced technician app, bringing you more exciting new features! Our improved app is now available for iOS, Windows and Android devices, featuring a new look and feel for iOS users.

Highlights:

  • Same easy-to-use experience across all devices
  • Clearer, colour-coded view of Job Detail
  • Re-designed VHC Status Summary
  • Full visibility of service history
  • Flexible checklists, adaptable for different types of work or vehicle
  • VHC videos
  • Improved Menu Pricing
  • Better workflow
  • Parts Issues – View and issue pre-picked parts, including barcode scanning

Our new and improved Tech+ is available for download now.

Take payments up-front in your service department

Take prepayments from your customers with our latest workshop update. Secure a deposit at any stage, using as a means of payment when the final invoice is produced.

Benefits for your workshop:

  • Take incremental payments for work spanning long periods
  • Streamline the process by removing the need for payment at collection
  • Use as part-payment for invoices
  • Seamlessly take deposits in Pay+ (Pinnacle’s card payment facility)

Pinewood: the UK’s only DMS provider with a fully integrated card payment solution

Pinewood is the only DMS provider in the UK market to offer a fully integrated card payment facility, Pay+.

Dealers can accept card payments securely and flexibly, with the assurance of a fully PCI-DSS P2PE accredited solution.

Pay+ highlights:

  • Seamlessly integrated into Pinewood’s DMS
  • Convenient multiplatform app
  • Supports wireless PEDs (PIN Entry Devices)
  • Securely take card payments
  • Available with all major UK acquirers

New shared diary view: Allowing sales teams to increase the effectiveness of their follow ups

Pinnacle’s latest new feature provides enhanced visibility of the contact diary. Salespeople can now be allocated into teams so their planned activities can be viewed in a combined diary. Any members of a team can access and action contacts from the shared diary.

Sales leaders can be associated to more than one team, allowing access to multiple team diaries once ‘CRM Teams’ is enabled.

Enable ‘CRM Teams’ to benefit from:

  • Timely follow-ups – All members of a team can view and action contacts, rather than depending on one member of the team. This reduces the chance of missing appointments and opportunities and helps the team focus on delivering customer expectations.
  • Absences no longer hinder customer response time – If salespeople are absent, their contacts can still be completed by colleagues in the sales team.

Pinewood enhances aftersales checklists in Pinnacle DMS

Pinewood Technologies PLC have released their latest aftersales feature, now available to all Pinnacle DMS users.

Dealers can now create a variety of custom checklists for aftersales processes, to streamline operations and move closer towards a paperless process. This is in contrast to other systems that may restrict dealers to using a single generic checklist.

“With new features added every few weeks, we continue a 15-year tradition of providing free updates for our customers”, says Neville Briggs, UK Managing Director. “This update provides a practical and incredibly flexible solution for many types of checks and is another example of our commitment to continuous innovation.”

Multiple checklists are useful for different vehicle types (cars, motorcycles, trucks and trailers), technical checks (VHCs, manufacturer service checklists) and vehicle preparation (PDIs, manufacturer approved-used, dealer’s own used checklist etc.). These can all be used on the move on Pinnacle’s Tech+ and Host+ apps to maximise convenience and efficiency, with no need for printing, handwriting and scanning.

“Apart from more obvious uses, such as multi-brand dealers using specific manufacturer checklists for servicing, it’s also possible to link checklists to templates,” Briggs explains. “It’s possible to get creative, as these are totally custom checklists. For example, you could have a lighting checklist within a template for emergency service vehicles, or a cranes checklist within a construction vehicles template. Trying to achieve this with a single generic checklist would be cumbersome at best.”

All of this gives technicians a way to do a thorough job – and with consistency. “Dealer profitability is at the heart of everything we do,” says Briggs. “By managing checklist content for different types of checks, technicians can generate upsell opportunities to boost revenue.”

Introducing Expense Control to help identify excess costs

New feature now available in Pinnacle designed to help identify excess costs and improve profitability

Expense Control enables a deep analysis and cross examining of all postings, building upon the limited analysis that a typical range of nominal codes can provide. In order to achieve this, all costs are assigned to cost groups at the point of entering into Pinnacle. These cost groups, such as Vehicles, Travel, Advertising or Entertaining can include trackable items such as fuel, servicing, repairs or particular individuals, for example. As an example, fuel charges processed through the Purchase Ledger could be recorded against both a vehicle and its driver so that each of these could be analysed separately.
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