After recently launching their Ford REACT! integration in Ireland, Pinewood Technologies have added more new features for Ford dealers. Working closely with the brand, Pinewood now better supports the repair order process – with new integration available for Uptime Management and Digital Service Records (DSR) coming soon.
Pinewood’s Job Progress Tracker works with Uptime Management to send automatic vehicle status updates from the Workshop straight to Ford, making it easy to identify any holdups as jobs are worked on and support with any tricky repairs. Dealers are boosting efficiency and improving customer satisfaction – with customers already having reported a “five-day reduction in VOR time” * as a direct result.
Pinewood have also improved Digital Service Records for Ford dealers – integrating with the FordEtis system. The new DSR interface can send service details over to Ford, making it easier to track and export service history. This saves dealers switching between systems – both are interconnected, making the process faster and clearer. Neville Briggs, Managing Director at Pinewood explains:
“When filling in a job card for warranty repairs, many technicians still print them, adding notes by hand before scanning them over to the manufacturer. It proves to be inefficient, especially now dealers are becoming more digitally focused, and oily fingerprints make them difficult to read. Dealers can now add notes to jobs digitally, straight from Pinewood’s Tech+ app, then send to Ford using the new DSR interface. It’s much faster!”
Pinewood’s DSR interface is currently in pilot, soon to be available for Ford customers alongside Uptime Management – extending Pinewood’s growing manufacturer integration suite.
*Paul Singleton (Operations Director) and Sarah Brettle (FCSD Director), Ford of Britain.