Category: Manufacturer integration

Pinewood DMS is the first DMS certified by BMW UK

On the 14th of July 2021, BMW UK announced Pinewood DMS as its first certified system for retailers, following the completion of a rigorous certification process to ensure the necessary processes and integrations are all available.

Alongside this, Pinewood Technologies has been selected as one of only two global partners to support BMW’s Retail Integration Strategy (RIS) and shape the future of integration services globally. With this partnership, Pinewood and BMW look to improve business processes, reduce costs, and provide greater flexibility for dealers.

This builds upon a working relationship that has ensured BMW integration has been a feature of Pinewood DMS since 2003, supporting BMW, MINI, Motorrad and Rolls-Royce businesses.

Neville Briggs, Managing Director at Pinewood Technologies explains:

“We are delighted to have earned the opportunity to work with BMW who are recognised leaders in technology and customer experience, and we look forward to working closely with BMW and MINI retailers in the UK and Ireland.

Our team at Pinewood are committed to working with both BMW UK and the team in Munich on a journey to build a modern set of integrations, built on services from BMW’s next-generation RIS layer”.

Pinewood’s strategy is to continue building on its leading all-in-one cloud DMS solution without the need for bolt-on systems. The DMS today includes built-in mobile apps, video services, document storage, as well as integrated digital services such as eSignatures, customer privacy preferences and online payments. The objective is to make IT management simpler with the benefits of offering a smooth digital journey for customers and a single view for business leaders.

Pinewood DMS has been designed with multi-franchise groups in mind, supporting this through continuous updates. The system includes comprehensive OEM integration, modern BI capabilities, and group stock management tools such as internal transfers and vehicle stock funding with financial organisations.

“Our UK-based development team are working in the latest technologies and have a deep and detailed understanding of the automotive industry. We are continuously investing in creating the best tools for retailer success. This certification and partnership with BMW Group is an exciting opportunity to offer retailers greater choice, resulting in improved tools to drive dealer profitability”, says Briggs.

Pinewood introduces more new Ford interfaces to their DMS

After recently launching their Ford REACT! integration in Ireland, Pinewood Technologies have added more new features for Ford dealers. Working closely with the brand, Pinewood now better supports the repair order process – with new integration available for Uptime Management and Digital Service Records (DSR) coming soon.

Pinewood’s Job Progress Tracker works with Uptime Management to send automatic vehicle status updates from the Workshop straight to Ford, making it easy to identify any holdups as jobs are worked on and support with any tricky repairs. Dealers are boosting efficiency and improving customer satisfaction – with customers already having reported a “five-day reduction in VOR time” * as a direct result.

Pinewood have also improved Digital Service Records for Ford dealers – integrating with the FordEtis system. The new DSR interface can send service details over to Ford, making it easier to track and export service history. This saves dealers switching between systems – both are interconnected, making the process faster and clearer. Neville Briggs, Managing Director at Pinewood explains:

“When filling in a job card for warranty repairs, many technicians still print them, adding notes by hand before scanning them over to the manufacturer. It proves to be inefficient, especially now dealers are becoming more digitally focused, and oily fingerprints make them difficult to read. Dealers can now add notes to jobs digitally, straight from Pinewood’s Tech+ app, then send to Ford using the new DSR interface. It’s much faster!”

Pinewood’s DSR interface is currently in pilot, soon to be available for Ford customers alongside Uptime Management – extending Pinewood’s growing manufacturer integration suite.

*Paul Singleton (Operations Director) and Sarah Brettle (FCSD Director), Ford of Britain.

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