2020 has been the year of change with dealers now exploring new ways to engage with their customers and boost profits. Pinewood have offered online coaching for some years, but take-up has grown hugely since the lockdown. This coaching is aimed at helping dealers remodel their business and get the best from their digital tools. All of this can be offered more cheaply than the fuel normally needed to attend a traditional classroom course. Mike Browne, International Account Manager at Pinewood explains how the online implementation proved a success:
“The remote implementation was one of the smoothest we’ve had. With eLearning, the staff could become familiar with the parts of the system related to their job roles, using real examples. During Live Week, everyone was prepared and ready to go. We used Microsoft Teams to manage any queries and held regular video calls to answer any detailed questions they had. Screen sharing and tracking their progress on Teams made everything so easy – just as, if not more, effective as being there in person.”
Online training allows Pinewood users to access courses designed specifically for their job roles – on desktops, tablets and mobile phones. Ranging from showroom courses for salespeople, to workshop courses for technicians, eLearning is a simpler, more effective way to learn about Pinewood DMS.
This new training initiative gained immediate traction with a clear demand from dealers for convenient, cost-effective training which did not disrupt everyday business. Alongside remote implementation, Pinewood has proven that the future for switching systems could look very different, with an exciting range of options to suit every dealer and cater to every learning style, budget and preference.