Jan Dibden, Finance Director at Penton Motor Group discusses how Pinewood DMS has positively impacted their business, enhancing process efficiencies within the group. Penton is a multi-brand dealer group which represents Citroën, DS Automobiles, Peugeot and Vauxhall. Read more below:
“We have been working with Pinewood since 2010. All parts of Pinewood DMS are beneficial to us, especially CRM and the Aftersales Diary. It’s very important that the DMS supports integration with our manufacturers, in particular, the Vauxhall warranty integration is very good. All departments can see information instantly and see when amendments are actioned. Staff engage and learn quickly with the system, it’s menu driven and each step is easy to follow. Pinewood DMS has helped shape our processes in each department, it controls the work flow, ensuring each step is followed to arrive at a sale. One system, linking all departments, holding all vehicle and customer data, with regular system enhancements and system usage reviews…it suits our business needs for a fully integrated DMS, it’s an excellent system with good support, continuing development and integration with manufacturers.”
Pinewood DMS was announced as the overall winner for Dealer Management System of the year, at the virtual Car Dealer Power Awards 2020. Finalists were voted for by thousands of dealerships across the UK.
“Thanks so much to all of our Pinewood customers who voted for us. Our team are absolutely thrilled, it’s been a tough year for everyone and we’re glad that we’ve managed to support our customers through this time.” Says Neville Briggs, Managing Director for Pinewood.
Pinewood has improved on their zero-touch features over the past few months, with some great feedback from customers. For example; Online Service Booking, Remote document signing (Workshop Jobs & Vehicle Sales Orders), Online payments of Workshop Invoices, Voice Controlled Technician app.
To support dealers with adopting new tools, Pinewood’s Support team are available 7 days a week. The eLearning platform also provides role-based courses, making sure customers are using the system in the best way possible.
The team at Pinewood offer their congratulations to all finalists and winners.