Jan Dibden, Finance Director at Penton Motor Group discusses how Pinewood DMS has positively impacted their business, enhancing process efficiencies within the group. Penton is a multi-brand dealer group which represents Citroën, DS Automobiles, Peugeot and Vauxhall. Read more below:
“We have been working with Pinewood since 2010. All parts of Pinewood DMS are beneficial to us, especially CRM and the Aftersales Diary. It’s very important that the DMS supports integration with our manufacturers, in particular, the Vauxhall warranty integration is very good. All departments can see information instantly and see when amendments are actioned. Staff engage and learn quickly with the system, it’s menu driven and each step is easy to follow. Pinewood DMS has helped shape our processes in each department, it controls the work flow, ensuring each step is followed to arrive at a sale. One system, linking all departments, holding all vehicle and customer data, with regular system enhancements and system usage reviews…it suits our business needs for a fully integrated DMS, it’s an excellent system with good support, continuing development and integration with manufacturers.”
Pinewood have released an industry-first tool for technicians – the hands-free Voice Assistant in Tech+. The Tech+ app already gives technicians the tools to record detailed checks on vehicles, request parts with built-in menu pricing, together with connecting digitally with their customers using electronic health check videos.
Pinewood realised that using a mobile in the workshop could prove quite difficult for technicians when wearing the necessary PPE. With Artificial Intelligence becoming increasingly popular and valuable for speeding things up, even in the household, with the likes of smart speakers and voice assistants, Pinewood took this and applied it as a free addition to their Tech+ app.
“We want our customers to work as efficiently and comfortably as possible, which is why we created our suite of digital apps, to begin with. With the new Voice Assistant in Tech+, technicians can open jobs, start operations and send conversation notes just by talking to their mobile device. Bluetooth headsets can also be used, they are easy to set up and will be a great addition to the app, ensuring clear communication between the technician and their new assistant. Tech+ users can find a preview of the new feature in their app today and try it out, with new improvements and functionalities appearing in the future.” Explains Neville Briggs, Managing Director at Pinewood Technologies.
The world is becoming more and more digital as time goes on, eVHC has been adopted by a large number of dealerships and is proving hugely beneficial for growing revenue in the workshop.
“The Tech+ app has quite frankly revolutionised what we do. The ability for the technician not just to be able to clock on and off a job, not just to do a visual health check directly on the tablet, but also you get to see the service history of the car, it just enhances the experience for both the technician and the efficiency in the way that we work in the workshop. It’s been a real fundamental improvement that we have been able to drive from Pinewood DMS.” Says Dougal Keith, Managing Director at D.M. Keith Motors.
Why stop there? People are becoming comfortable with voice assistants in their homes with the likes of Siri and Alexa, AI-powered technologies are quickly becoming the norm and Pinewood want to make sure that dealerships don’t lag behind. First online bookings and payments, paperless documents, apps for working on-the-go and now the Tech+ Voice Assistant – just another step into the digital era.