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Changes at Pinewood to continue to support your business

Important changes to our customer support structure designed to better assist you and your business’s requirements

We’ve made some changes to how we support you and your business. Three teams have now been set up with specific objectives, effective immediately.

Business Development

Helping you to get the most out of Pinnacle
Concentrating on evaluating your use of Pinnacle to maximise your use of beneficial features such as Host+ and Tech+, aiming to remove process inefficiencies and maximise profit opportunities.

Business Support

Completing administrative tasks that keep Pinnacle running
Such as additional user licences, enabling of integration, connectivity changes, VPN licences, Invoice header changes as well as any other similar queries you may have.

Pinnacle Helpdesk

Assisting you with any Pinnacle queries you may have
Providing the support services you will be used to. You now not only have the option to call us, you can now also instantly log queries, access help videos, see frequently asked questions and live chat with someone on our help desk by pressing the Support option within the Pinnacle side Menu.

 

These changes are effective immediately and your query will be directed to the appropriate team depending on your requirement.

If you have any questions about these changes please get in touch using the contact form, or contact us on 0121 697 6600.

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