eSignatures extend Pinewood’s range of zero-touch aftersales tools
As lockdown restrictions ease, dealers must take steps to boost customer confidence and reduce unnecessary risks. To help this, Pinewood Technologies have made it even simpler, faster and safer for dealers to provide a contactless service experience.
Pinewood DMS hosts a range of contact-free features, all completely integrated as standard. By making a booking on the dealer website, customers can simply select a time and date with live availability information to book their car into the workshop.
This is where Pinewood’s latest contactless tool comes into play. Before the vehicle even arrives, dealers can now gain approval for the repair work by requesting an electronic signature, eliminating any contact with physical paperwork required whilst in the dealership.
Using Adobe Sign, customers can now approve repair work from home, reviewing and signing the job card remotely.
Neville Briggs, Managing Director at Pinewood explains: “It’s quick and easy for service customers – they’re sent a link straight from the DMS which shows them the job card with all work planned for their vehicle. All they have to do is read the document and sign their approval on a desktop or mobile device. The entire process is seamless and updates the job automatically within the DMS.”
Having secured approval for the initial work, the customer can drop off their vehicle with minimal interaction, perhaps leaving their keys in a sanitised area. Alternatively, the collection and delivery service arranged at the booking can remove the need to enter the dealership.
While the vehicle is being worked on, the customer can track their progress online and electronically approve any additional work required using the integrated health check and video solution.
The customer can pay online before collecting their vehicle, removing the risks of handling card machines, whilst minimising time spent at the dealership.
Integrated with Barclays ePDQ, this is a secure payment solution, enabling dealers to take remote payment from the customer. All major credit and debit cards or PayPal are accepted.
Pinewood’s range of contactless tools – including the Adobe Sign solution – are now available to all dealerships using Pinewood DMS for no additional charge, providing the ultimate contactless end-to-end solution.