Tag: service

Pinewood and Auto Service Finance launch new partnership

A new integration between Pinewood Technologies and Auto Service Finance (ASF) is now available allowing motorists to pay for work from their Vehicle Health Checks in monthly, interest-free instalments. Customers can approve their work and arrange finance online from the comfort of their own home, making vehicle repairs more affordable and attractive.

Every aspect of Pinewood DMS, including accounts, workshop, video, VHC, parts and CRM, have been brought together to provide a unique level of integration.

ASF Co-Founder, Jack Allman, said “The integration is by far one of the most advanced in the market of its kind, combining VHC, video and finance systems. This is made possible by the unique nature of Pinewood DMS being a complete solution. It provides huge potential for dealers to capture more service work and significantly boost revenue.”

Technicians use Pinewood’s Tech+ App to record any red (urgent) or amber (advisory) work identified on the vehicle. Using video to record a clip of the damage straight from the ramp adds credibility to the inspection. This can be priced and sent to the customer by email or text message.

After looking at the report and watching the video, the customer can approve or reject each item. With ASF integration enabled, they will have an added option to pay in manageable, fee-free, monthly instalments, financed by ASF. There’s no need for the customer to even fill in their contact details, it all pulls from the DMS.

The application for finance is sent automatically, returning an immediate response. If accepted, the customer proceeds and the dealer can complete the approved work whilst the car is still on the ramp.

The work is invoiced directly to the dealer’s ASF sales ledger account enabling payments to be quickly allocated.

“Our focus throughout this pandemic has been to help dealerships operate digitally while maintaining a high level of customer satisfaction. Dealerships will benefit from a higher take-up of VHC work and a quick and easy payment process in the DMS”, says Neville Briggs, Managing Director at Pinewood Technologies.

The ASF integration is available now for Pinewood DMS customers.

 

 

New Host+ app will help dealers deliver the ultimate sales and service experience

Pinewood Technologies PLC has launched the latest update for their popular showroom app, Host+, with a new look-and-feel and a number of brand new features to enhance the sales and service experience in dealerships running Pinewood DMS.

Firstly, dealers will notice a refreshed stock search in Host+, giving salespeople immediate access to additional vehicle details and documents, including the full image and video gallery for all stock vehicles. Salespeople can display any relevant vehicles to customers directly from their tablet, reducing the time customers are kept waiting in-store.

“It’s key for dealers to continually make improvements to their processes. The decision to buy a car is influenced by a combination of many factors – retail is detail,” explains Neville Briggs, Managing Director at Pinewood Technologies. “If you’re not meeting customer needs – and doing so quickly – customers will research alternatives online while you make them wait. So the offline sales journey must be seamless and provide a better experience than the customer can attain online or elsewhere. Host+ gives you the tools to manage this.”

Salespeople can instantly upload and view documents against a customer record, initiate a test drive and digitally sign the declaration, uploading this directly to the CRM record.

“By streamlining the processes that take place with the customer present, dealers are more likely to make a better impression. E-signatures for test drives and job cards are a great time-saver, removing the need for paperwork and unnecessary scanning”, says Briggs.

The app now features a bespoke ‘desired vehicle’ configurator, prompting salespeople to gain more detailed customer preferences. Salespeople can then identify relevant vehicles that match these, increasing the chance of making a sale.

The new Host+ app also allows salespeople to action individual and shared appointments on-the-go, ensuring all customers are followed-up as soon as possible to drive lead conversion.

The new and improved Host+ update is available for Pinewood DMS users to download on iOS, Android or Windows tablets.

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