Support at Pinewood

Flexible, interactive training for your team.

  • 23

    seconds, on average, it takes for your call to be answered by our team.

  • 74%

    support tickets are solved within two days by our dedicated team.

  • 91%

    customer satisfaction for our locally-based support team.

Our support team are available seven days a week, except for a few days across the year. We also provide localised support where we can, with dedicated account managers for any questions you may have.

7 Days a Week Support

In the Pinewood Support Portal, users can find the latest release notes, live chat with our dedicated support team and more handy hints and tips for getting the best out of the system.

Online Support Portal

Progress at your own pace, working flexibly from your PC, tablet, or smartphone. Fit in time to train around your role, team, and job requirements. There’s no need to travel, so it’s cost-effective and convenient.

Learn Your Way

Become a Pinewood expert! Complete the video-based courses in eLearning, then test your skills with the end-of-course quizzes. Boost the productivity of your team, with minimal disruption to your business.

Interactive Videos

Our interactive training courses cover the entire system. Maximise value and deliver optimum results with eLearning. Whether refreshing your system knowledge, training new team members, or looking to upskill, our video-based courses are flexible and cost-effective, supporting users across all departments and seniority levels.

In addition to eLearning, get an answer fast using our online Support Portal.

"For new beginners, there are lots of training modules available, which is helpful. It's really good because everybody learns in different ways, and Pinewood has covered everyone's preferences for training and support."

Will Blackshaw | Blackshaws Garages