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Hyundai approves Pinnacle DMS for retail network

Pinnacle DMS by Pinewood is now an approved DMS for Hyundai retailers. Already used by a significant share of UK Hyundai dealerships, Pinnacle offers the best integration with Hyundai’s ‘360 Workshop Automation’ available on the market today.

“You can’t understate the time it saves”, says Dominic Threlfall, Managing Director of Pebley Beach Motors, commenting on the efficiencies the integrations bring to the aftersales process.

“We’re proud to be the system of choice for many Hyundai dealers”, says Neville Briggs, Managing Director at Pinewood Technologies PLC. “We’re continuing to work with Hyundai and other manufacturers to provide ever closer integration and we’re really pleased to be able to offer the most comprehensive ‘360 Workshop Automation’ of any DMS in the UK market.”

Hyundai dealers have praised Pinewood for their dedication to improving the aftersales experience, such as e-VHC extract with a direct link to Hyundai’s ACE portal, providing breakdowns of service work conducted. Other integrations have included the workshop service history feed; providing a complete picture of customer interactions directly from Hyundai, and menu pricing; minimising data-entry time by drawing menu options directly from Hyundai’s systems.

“Pinnacle is a comprehensive system. It has an extensive feature-list and doesn’t require additional software or the associated costs,” says Briggs. “We believe in delivering features and efficiencies to dealers as well as value for money. For example, video, online VHC and showroom capabilities are all built-in, with handy Tech+ and Host+ apps for use on mobile devices. Increasing dealer profitability and giving customers the modern and seamless retail experience they expect, is something we take very seriously.”

Hyundai retailers should contact Pinewood Technologies PLC for more information.

Volkswagen Group announce Pinewood as a Strategic Vendor

Pinewood have welcomed Volkswagen Group’s announcement of a strategic partnership allowing Retailers to choose the Pinnacle DMS.

Building upon a 25-year relationship, VWG retailers will soon enjoy all the benefits of new DMS interfaces and integration with Pinnacle, enabled by our two-weekly software updates and continuous development approach.

These enhancements will extend our current integration across the brands, building on the proven parts, warranty and vehicle sales interfaces and mobile service reception solution.

The first developments will be available from quarter two this year, complementing the unique features of Pinnacle that support your business and offer significant IT cost savings.

Pinewood Grows into the EU

Pinewood Technologies highly regarded dealer management software Pinnacle is now winning new friends across the EU having established a firm footprint in the Netherlands and Ireland and is finalising expansion into Finland, moves that echo its successful market entry into South Africa in 2006.

In October 2016, the business launched its first pilot operation in the Netherlands, working hand-in-hand with local business partner Grayhams (www.grayhams.com) and BAS Trucks, the largest used truck dealer in Europe. Three months later, Pinnacle was successfully rolled out across the franchise dealer group as the next phased expansion step in line with the business’ vision to be a major player in the Dutch dealer market.

This followed the implementation of Pinnacle in a multi-franchise dealer group in Ireland during 2016, which is generating significant interest from dealers keen to learn about the competitive advantages of the system.
Having grown significantly in the UK over recent years, the Pinewood team recognises that its success in the UK has not just been about its capabilities as a software developer and the breadth of its flexible, web-enabled software, but also about its capacity to create a strong cultural fit with dealers. In a new market, establishing the right partner to support distribution and help develop the necessary local capabilities; cultural, financial and regulatory, pertinent to that market is seen as essential.

Commenting on the business’ expansion a Pinewood spokesperson noted; “We are delighted by the early success of our launch into the Netherlands. In entering the country, the business is working with local experts on a joint basis. It is a move that echoes Pinewood’s co-operative ethos. We have great people and technology operating at the leading edge of our industry, but the business’ No.1 strength is a capacity to work with dealers and business where there is a shared trajectory and vision.”

With market entry into the Finnish market on the horizon, again Pinewood will be working with a local partner, confirming a passion for this approach:

“As we move further into Europe, our growth will be all about establishing strong partnerships alongside our technology and agility to tailor it to local needs. In terms of impact and growth, we have reason to be very confident!” concluded the spokesperson.

Introducing Expense Control to help identify excess costs

New feature now available in Pinnacle designed to help identify excess costs and improve profitability

Expense Control enables a deep analysis and cross examining of all postings, building upon the limited analysis that a typical range of nominal codes can provide. In order to achieve this, all costs are assigned to cost groups at the point of entering into Pinnacle. These cost groups, such as Vehicles, Travel, Advertising or Entertaining can include trackable items such as fuel, servicing, repairs or particular individuals, for example. As an example, fuel charges processed through the Purchase Ledger could be recorded against both a vehicle and its driver so that each of these could be analysed separately.
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Improve customer response times to videos by using two-way SMS

Time-dependent tasks, such as approving identified work following a VHC, can be carried out sooner reducing time wasted in the Workshop.

Sending a SMS to a customer may get more attention than an email. Pinnacle now allows Dealers to send VHC & Sales videos via SMS and email, speeding up responses to time-dependent tasks such as identified work approvals from Workshop VHCs.
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Bangers4BEN 2015 – Cookie Monster on tour

This time we’re visiting some of the top European racing tracks with our Cookie Monster car

On Saturday, our team (Lucy and Ian) embark on a European driving trip in aid of automotive charity, BEN. The charity specifically supports individuals, and their families, who work within automotive roles. Their support covers a range of welfare based care, such as helping with the cost of specialist disabled equipment for a child, giving emotional support through an illness or funding a family respite break. Their work, as with many charities, is tireless – more can be read on http://www.ben.org.uk/

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Record car sales expected this weekend

Over 400 pairs of lucky ‘Dealing Socks’ were given away at Car Dealer Conference and Expo 2015, and are set to help dealers across the UK sell, sell, sell

 

This week we exhibited at the Car Dealer Conference and Exhibition at Silverstone with over 1,500 representatives across our industry. We met with multiple manufacturers representing volume through to prestige brands, and a wide range of dealerships of all shapes and sizes, all interested in how software solutions can improve dealer profitability, customer service and process efficiencies.

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