Customer Support Consultant
Location: Birmingham, UK
Salary: £25K per annum
Opportunity
Pinewood Technologies currently has an exciting opportunity for an enthusiastic, customer-focused Support Consultant to join the team, helping to deliver an exceptional service to the end users of our cloud-based system – Pinewood DMS.
As a Customer Support Consultant at Pinewood, you will assist our customers with any day-to-day queries, help troubleshoot problems, and provide client training.
What to Expect
Your responsibilities will include:
Providing clients with excellent customer service via phone, email, and webchat
Diagnosing and finding solutions to customer queries in a timely, professional manner
Developing relationships with stakeholders across the business, and communicating product-related issues to the relevant team
Logging and investigating outstanding tickets
Contributing to and helping develop Pinewood’s internal knowledge base
As your knowledge grows, providing support to more junior members of the team
This is a full-time position on a three-shift rota (7am – 3:30pm, 9am – 5:30pm, and 10:30am – 7pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.
What’s in it for You
This is an excellent opportunity to join a growing software company and make a direct impact on our clients’ experience. We offer on-the-job training, a flexible work environment, and an opportunity to develop a long-term career with our business.
You can also expect:
Competitive starting salary- £25K per annum
5% stakeholder bonus scheme
Flexible mix of home and office working
25 days holiday
Regular 1-2-1s and career development opportunities
Free onsite gym
Employee recognition and rewards
Regular social events
Discount vehicle schemes
Corporate company discounts
About You
The ideal person for this role will be a natural people person, with the ability to understand the needs of the customer. You’ll have an inquisitive mindset and get satisfaction from solving complex problems.
You will also need:
Previous experience in a similar role – IT Support, Helpdesk Advisor, etc
Any experience working in a dealership is highly desired but not essential
Strong time management skills with an ability to prioritise your own workload
Educated to degree level OR equivalent in work experience
Excellent phone manner, with an ability to think on your feet
An interest in the IT and/or Automotive industry
A full driving license, OR be working towards passing a driving test
About Us
Pinewood Technologies PLC was established in 1981, with our head office based in Birmingham, UK. We offer a cloud-based Dealership Management System for retailers in the global automotive sector. Our DMS allows automotive retailers to work more efficiently and assists them with providing a high standard of customer service, resulting in higher profits.
Our system is also complemented by a range of integrated mobile apps which helps to further digitalise processes within the motor dealership. Our customers represent over 50 major automotive brands, with over 30,000 people using our DMS on a daily basis in the UK, the Nordics, South Africa, Asia Pacific, and various countries across Europe.
What Happens Next
Apply!
Phone interview
Final interview